![]() I have often had to remind myself of the importance of stepping back from the busy day to day reporting, compliance and paperwork and take time out in my day to reach out and build great relationships. Add in empathy and it will go a long way to building trust and long-term relationships within your village. Many of these characteristics are based around good communication strategies, not ones put in place by marketing teams, it’s about you the Village Manager ensuring effective communication is a priority.Ī smile costs you nothing. An influencer for the good of the village.Consultative and able to understand every resident is different.Genuine listener who takes an interest in the community.However, village residents see those skills a little differently, and Resident Association Presidents have shared the characteristics they feel make a great Village Manager – the so called ‘soft skills.’ Who doesn’t want to be the best Village Manager and yet when it comes to recruitment, it’s business acumen that’s considered important, mostly to fulfil the ‘operator compliance requirements’?
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